Frequently asked questions
How do I sign up for a subscription?
Simply click on the image below.
How do I sign up for a class?
Simply click on the image below.
What payment options do you offer?
We accept Visa, MasterCard, American Express, Discover and others. We do not accept check or money orders. If you choose monthly subscription options 3 months, 6 months or 12 months, you will be charged the full amount upfront. You subscription will renew automatically until you decide to cancel. However, we hope you love the boxes so much that you will not cancel!
How do I get my work featured?
Please email us a picture of your masterpiece to email@example.com and look out for our posts on IG: @blackishart1804
How are BlackishArt Boxes shipped?
Boxes are sent to the address indicated at sign up. We ship via USPS priority mail.
Where do you ship?
Currently we only ship to the USA. Shipping is $5 to the continental US. Please note that we are unable to ship to PO boxes at this time. We wish we could hand deliver each box, but we have to rely on USPS/ postal carrier. So, we are not responsible for any delays caused by the USPS system. A tracking number will be sent to the email provided. If you need additional assistance, we will do our best to assist you. Please email us at firstname.lastname@example.org and we will be happy to assist you. You can also us our chat box to speak with customer service.
I need to change my address, what do I do?
All address changes must be made by the 15th of the month. Please sign in to your account and click the edit button under the shipping address section to change your current address. Adding an address does not automatically change the shipping address, please double check the "subscriptions" section to make sure that your current address is updated. If you need assistance changing your address please contact customer service at email@example.com.
What if my box shows delivered but I can't find it.
We rely on our customers to be able to safely receive their monthly boxes, we are not responsible for replacing boxes that show delivered. We appreciate your understanding. Please check with your postal carrier.
What is the cutoff date for subscriptions?
The cutoff date starts the orders for the following month. It is 10 days before the end of the month. This is standard for almost all subscription companies. Our cutoff date of the 20th at 4pm PST of each month. For instance, if you ordered a BlackishArt Box on January 24th, your first box will be our March box.
Is there a Cancellation Policy for subscription boxes?
You may cancel at any time from your account login. To cancel click the edit button in the "subscription" field. Select the option to cancel. You have the ability to skip renewals easily through your customer profile as well, allowing you to maintain your subscription according to your personal needs. If you've requested a cancellation via email or through our support system they will be processed during normal business hours and thus we strongly recommend managing your subscription through your account to avoid any unwanted renewals. Thank you for your understanding.
What is your Refund Policy?
What if the art mediums destroy my clothing or furniture or I am injured as a result of using the products in the BlackishArt Box?
We ask that you supervise any child using the products in the BlackishArt Boxes. Please see our indemnification & release of liability clause.
Can I see what's in the box?
We hope that getting a BlackishArt Box once a month makes you feel like Christmas comes every month. We will occasionally provide sneak peeks of our artists and the box contents; however, we will not make it a practice to expose the contents before its release.